What is an On-Demand Concierge Service App?

The impacts of rapid technological developments are experienced by almost every industry. Digital transformation has almost reshaped the organizational working and shifted to smart technology means. Automated tools have turned every lengthy, tough, and tedious process into an instant, simple and seamless affair. 

The excessive competition further makes it critical for organizations to adopt the latest tech advancements and on-demand concierge service apps are one of them.

This article will help you learn everything about on-demand concierge service apps - Meaning, Role, Top Service Providers, and more. 

Defining On-Demand Concierge Service App

You could be thinking of ‘what is concierge service?’ Putting into simple terms, it refers to the services offered by a concierge to enhance the customer experience. For instance, in the case of the hospitality sector, concierge services include restaurant reservations, hotel bookings, spa services, transportation arrangements, and more.

As companies have shifted to online platforms, customer needs for quick and convenient services have led to the development of concierge service apps. 

On-demand concierge app is a software solution that helps businesses to offer customer services smoothly. It allows a customer to ask for concierge services in an efficient, effortless way. Ordering groceries, requesting a spa, or booking a cab online are the most common examples of concierge service apps. 

These user-friendly applications improve the customer experience by not requiring them to visit the brick and mortar locations for every small need. Via these apps, they can easily ask for whatever service they need.

Role of On-Demand Concierge Service Apps in Hospitality Sector

There exists plenty of reasons beyond convenience that makes on-demand concierge service apps a vital part for companies. 

Tap a button and get things delivered – It’s that easier to receive a service via an app. The feature of greater convenience highly improves customer experience and helps companies build long-term loyalty. Customers don’t have to pass through the monotonous process of calling service providers for getting food or other things. 

Amid the Covid-like situation, these apps further provide a contactless experience and hence maintain utmost safety. Users can avail of services at the comfort of their home and eliminates the requirement of several middlemen involved in the process. 

It has even made payment options highly seamless. Users can make transactions just by scanning their faces or putting in a 4 digit code. 

Swift functioning and ease of processing are other key reasons why more businesses are towards developing concierge apps. People can simply go through this handy app and gain all the necessary information regarding restaurants, attractive spots, theatres, and more. They don’t require them to move to and fro from one place to another just to buy things or receive services.

If customers have any queries related to the location or about other basics, these apps are built with AI-advanced chatbots that resolve the issues in seconds. A few apps also consist of a call option that redirects the customer request to a qualified service agent. 

For sectors such as hospitality, it also includes a feature of cost-effectiveness. Concierge apps reduce the staff requirement. It can do everything from serving people meals to arranging recreational activities for them. As these apps cover extensive features, the human resource requirement reduces. This makes the hotel save huge costs involved in recruitment, training, and retaining the employees. The reduced direct costs, therefore, lead to better returns.

Leading On-Demand Concierge Service Apps

1. Urban Company: From getting grooming services to home cleaning and appliance repair aid, Urban Clap is one of the leading on-demand concierge service apps. It is a one-stop digital space that connects over 2500+ skilled professionals with the customers. Users simply have to book a service and schedule an appointment by allotting a specific time.

2. Uber: No one had has thought of getting transportation services online, but Uber has made it all possible. This concierge service just requires travelers to open the app, offer location information and search for a nearby cab. The driver that is nearby the location accepts the request within a minute, and it’s done. This ride-sharing application has made it quite easier for people to reach their destinations on time.

3. Zimmber: This Mumbai-based application is more similar to urban clap that offers on-demand home services like painting, plumbing, cleaning, etc. Users can find service providers as per their needs and book the services accordingly. The app is built in an easy-to-surf way where a customer is required to pick the service, book it, and track it live by the time a service provider reaches.

Third-Party App OR In-brand App?

As you have learned about why you should invest in concierge apps, you might have a thought of whether to build an in-brand app or a third-party app. 

One thing that matters the most is your budget. Developing an in-brand app is a costly affair as compared to getting it built from a third party. It completely depends upon the affordability. If you have financial restraints, you must go for the third-party app. 

The next thing to focus on is to determine your technology requirements. Decide on what technology features you want to have in your app. For instance, if a company requires a QR code scanner or online payment option, they can ask the developer to design it accordingly. 

To build a full-featured app, what companies should do is analyze the customer needs, and outline a plan accordingly. They must keep the latest trends in mind while creating an app to not miss out on the target audience. Apps with a supportive user interface, engaging design, and frictionless processes work best for every industry. 

Conclusion

No matter what sector your company belongs to, on-demand concierge services apps are the need of the hour. Customer demands are highly diverted towards trouble-free options that are suitable for all their basic needs. They always seek for the real-time services in which they get numerous options for selecting the best one. The tech advancements are going nowhere and it will further involve more advancements. So, to stay ahead of the competition and survive in the competitive market, companies must adapt to what customers need – A well-developed concierge app!